Listed below are some of the most commonly asked questions pertaining to cg-cctv.com.
Simply click on the question to see the answer display below.

1. I've never heard cg-cctv.com, and it is the first time to visit your site, does your site authentic enough?

Before we start our service online in 2006, we already entered in communication industry more than 5 years. We also have our own real store in China. We totally can be trusted and authentic enough. The well-known global Express courier - FedEx is our golden partner, we also accept paypal, we promise to give our customer best service all the time.

2. How to became your dealer?

Once your accumulative order total amount achieve USD999, you will be our valued dealer automatically. As our dealer, you can get more discount than customer membership. Once you become to our dealer, you will obtain the discount forever.

3. How to use your balance?

Balance can be use to pay for your order when checkout. It can helps people who want to buy from us more than one time to save more trasaction fees. So if you are our older customer or want to be our long-term customer, you can transfer more money to us. We will transfer the redundant money into your account. When you buy from us next time, you can let us know your balance, then use "pay by balance".

4. How many days to delivery the goods to me?

Since we confirmed your payment, we will ship out the goods in 2-3 business days, and you will recieve the parcel in 3-5 business days.

5. How long do I need to wait for my payment confirmation?

If you choose Western Union and PayPal to pay, we will confirm your payment in 24 hours; If you choose bank transfer (STANDARD CHARTERED BANK), it will takes about 3-5 days to confirm, as long as we recieved the notification, we will confirm your payment as soon as possible.

6. How do I know the shipping cost?

Please go into our site, and buy what you need, and sent us your inquiry , then we will send the accurate discounted shipping cost for you.

7. How to save freight cost?

If you make a bulk purchase or if you only buy it for yourself, not to sell to others, then, we recommend you to reomve the packing box, because this can help you to reduce the shipping cost.

8. What's your warranty terms?

We provide 2 year warranty for all of our products, for the details, you can check it here: http://www.cg-cctv.com/sdp/333247/4/cp-1443031.html
 

9. Can I Pay For My Order By Credit Card?

Yes, but you have to use Paypal. If you can't use Paypal, you can't use a credit card.
We can't accept credit card payments directly without Paypal.
We accept payment for orders by Paypal,Western Union, Money Gram or Bank Transfer.
Paypal offers a secure method to send money from your credit card without telling online shops your credit card numbers.